FAQ
Frequently Asked Questions
Ebook Vault is an online platform that offers a wide selection of digital books across various genres. We provide eBooks in different formats for easy reading on your preferred devices such as e-readers, tablets, smartphones, and computers.
No, Ebook Vault exclusively offers digital products. All the books available on our website are in digital format, meaning there are no physical copies provided.
Our eBooks are available only in PDF Format
Once your purchase is confirmed, you’ll be directed to a download page. You will also receive an email with a download link. Simply click the link, and the file will download to your device. If you have trouble, feel free to contact us at help.ebookvault@gmail.com.
If you need assistance, please reach out to our customer support team at help.ebookvault@gmail.com. We are happy to assist with any issues, questions, or concerns you may have.
Yes, we take security seriously. Our website uses SSL encryption to ensure your personal and payment information is kept safe and secure. We also partner with trusted payment processors like PayPal and Stripe to ensure smooth transactions.
Some of our eBooks may be DRM-protected (Digital Rights Management) to prevent unauthorized distribution. Please check the product details for each eBook to know whether it is DRM-free or protected.
We accept various payment methods including:
- Credit and Debit Cards
- UPI
- Stripe
Your payment information is secure with us. We use industry-standard encryption to protect your data.
Since eBooks are digital products, we generally do not offer refunds once the file has been downloaded. However, if there is an issue with your order (e.g., you purchased the wrong file format or didn’t receive the download link), please contact us at help.ebookvault@gmail.com, and we will assist you in resolving the issue.
After completing your purchase, you should receive an email with your download link. If you haven't received it within a few minutes:
- Check your spam/junk folder.
- Verify that the email address provided during checkout is correct.
If you still can’t find the link, please contact us at help.ebookvault@gmail.com with your order details, and we’ll send it to you promptly.
If you have purchased an eBook that gets updated, you will be notified via email when a new version is available. You can download the updated version using the same link you received initially or via a new one if necessary.
We occasionally offer discounts and promotions on our eBooks. To stay informed about these deals, we recommend signing up for our newsletter or following us on social media.
Since eBooks are digital products, we ask that you do not share or distribute them without permission. Our products are for personal use only unless otherwise stated. Please respect the author’s and publisher’s rights.
If you encounter any issues with downloading or opening your eBook, please reach out to us at help.ebookvault@gmail.com. Be sure to include details about the issue you're facing, such as the device you’re using and any error messages you’ve received.